We treat many common urgent care concerns, including:

• Cold, flu, COVID symptoms

• Sore throat, sinus infections, ear pain

• Minor injuries and sprains

• Rashes and skin concerns

• UTIs and urinary symptoms

• Medication questions and refills

• Work, school, and return-to-work notes

• and more

If something requires in-person care, imaging, or emergency treatment, we’ll guide you appropriately.

Standalone administrative services are quick, focused services that don’t require a full urgent care visit, such as:

• Work or school notes

• Return-to-work clearance

• Specialty referrals

• Documentation requests

These are designed for convenience and efficiency.

Yes — if you are an existing patient.
New patients must complete an intake and initial visit first to establish registration and ensure safe and appropriate care. After initial registration and first visit, you can access standalone service as needed.

After payment, you’ll be directed to our secure intake system to complete or update your information and send your request or message. This ensures care is delivered safely and properly.

No. Live Free Telehealth Urgent Care is cash-pay only. This allows transparent pricing, faster care, and no insurance delays.

Yes. All care is provided through secure, HIPAA-compliant systems designed to protect your privacy.

If you’re unsure, begin with Start Visit. We’ll help guide the rest.

No. If you have chest pain, difficulty breathing, severe injury, or any life-threatening symptoms, call 911 or go to the nearest emergency department.

This is real medical care provided by a licensed clinician. That said, telehealth has limitations. Care is based on the information you provide and what can be reasonably assessed without an in-person exam. If something requires hands-on evaluation, imaging, or emergency care, you’ll be directed appropriately.

Telehealth does not replace physical exams, vital signs taken in person, or emergency services. Some conditions simply can’t be safely diagnosed or treated remotely. When that’s the case, we’ll be upfront and help guide you to the next best step.

If at any point your symptoms suggest a more serious condition, you may be referred to urgent care, the emergency department, or a specialist. Telehealth works best for many - but not all - medical situations.

Yes. All visits, messages, and medical records are handled through HIPAA-compliant platforms designed to protect your privacy and personal health information.

Yes. By using this service, you are consenting to receive medical care via telehealth and acknowledge that you understand its benefits and limitations. You can withdraw consent at any time.

In many cases, yes. However, certain medications - especially controlled substances - may require additional steps, documentation, or an in-person evaluation depending on state and federal regulations.

You must be physically located in the state of New Hampshire where the clinician is licensed at the time of your visit. Care cannot be provided if you are outside of this state, even temporarily.

Memberships are optional monthly plans for patients who want to use urgent care more frequently and want faster access, priority scheduling, discounted prices and added convenience.

Family add-ons are available in Tier 2 and Tier 3 Memberships, at a discounted monthly rate. Each family member must complete their own initial visit and have an individual medical account, even when linked to the primary member.

This ensures safe, personalized care for every patient while keeping access timely and manageable.

The primary member is the adult who enrolls in the membership and manages the account. All care plans, billing, and communications are coordinated through the primary member.

Household members include individuals who live in the same household as the primary member, such as a spouse, partner, or dependent child. Additional household members must be added intentionally to the membership.

Additional household members can be added to Tier 2 (Priority Care) and Tier 3 (Concierge Plus) memberships at a discounted monthly rate.

• Tier 2 (Priority Care): $39/month per additional household member with set allowance of 3 visits a month for household
• Tier 3 (Concierge Plus): $59/month per additional household member for unlimited access

Each added household member receives the same tier-level benefits and allowances as the primary member.

• In Tier 2, urgent care visit allowances are shared across the household.

• In Tier 3, care is designed to be ongoing for all family members without strict visit limits.

Yes. Household members may be added or removed at any time to tier 2 and tier 3. Changes take effect at the start of the next billing cycle.

If you reach your monthly allowance, you may:

• Purchase a one-time visit, or

• Upgrade your membership for expanded access.

Memberships are intended for individuals within the same household. Friends or extended family members who do not live in the household must enroll separately.

An urgent care visit is an asynchronous clinical encounter conducted through secure messaging. This includes reviewing your concern, asking follow-up questions, clinical decision-making, treatment planning, documentation, and any necessary prescriptions or referrals.

Most urgent care visits are completed through secure, message-based encounters.

Yes. In most cases, care is delivered through secure, message-based encounters. These encounters include assessment, treatment planning, prescriptions, documentation, and follow-up when appropriate.

No. Monthly visit and encounter allowances do not roll over. Each month resets based on your membership tier.

When clinically appropriate, labs, imaging, or referrals may be ordered as part of an urgent care encounter. These services require clinician evaluation and are not provided as standalone orders without assessment.

Multiple concerns may be addressed within a single encounter when clinically appropriate. Some concerns may require separate encounters to ensure safe and thorough care.

Messaging is an encounter and used for clinical care or follow-up related to an clinical care. It is not designed for ongoing non-clinical conversation. Membership tier 1 and 2 have messaging/encounter allowances. Tier 3 members receive unlimited access for ongoing communication within reasonable use. You may also elect to conduct an additional messaging encounter for $89 or wait until your monthly allowance resets.

Messages are reviewed during regular business hours and are typically addressed within 24 hours. Many concerns are handled sooner.

This service is not designed for emergencies.

Messages may be sent at any time and will be reviewed during regular business hours, however, This is not an emergency or on-call service. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

Yes. Standalone administrative services are available to existing patients. New patients will be guided through a brief intake after “starting a visit” before care is delivered. Once patients are initially registered and have conducted a first visit and intake and paid the fee of $89, they will then have access to standalone administrative services at discounted rates.

This service complements, but does not replace, a primary care provider. You are encouraged to maintain a relationship with a local PCP.